This shop was advertised in one of the local papers, so when I had a TV giving me problems I called them. They offered $5 pickup of the TV, and a free repair estimate. They had my TV for a little over a day and called to let me know what the problem was. Unfortunately, to fix it cost more than what it would have cost me to buy a new one, so I declined to have the work done. They were very understanding, and didn't push me to have the TV repaired. They asked when a convenient time was for me to drop the TV off, which was the next day. They dropped it off, even putting it back downstairs where they had taken it from. They were very friendly and professional. If you do have repair work done, they do offer a guarantee on their work, and if the original problem returns they fix it for free.