La-Z-Boys are such comfortable chairs/sofas, yet the customer service received at this store is anything but. I was ignored and treated poorly. After inquiring about the couch I bought mere weeks ago that broke, I was given a piece of paper with a service number on it and told ""I'm not service, I'm sales."" That was literally the last thing the sales person named Jimmy said to me before walking away. How classy, I'm sure La-Z-Boy would be proud to know they have such high quality customer service at this store.