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LA Fitness - Montclair, CA - Reviews page 1 - Judysbook

LA Fitness

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9385 Monte Vista
Montclair, CA 91763
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(909) 625-2411
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LA Fitness - Montclair, CA

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Being a loyal member of Bally Total Fitness since November 2004 and using several of its locations throughout the country for my workout needs, I experienced the worst treatment t...

Customer service way below expectations. 5/31/2007

Being a loyal member of Bally Total Fitness since November 2004 and using several of its locations throughout the country for my workout needs, I experienced the worst treatment that one could expect and from the last person imaginable: the manager, whose name is Keith (by the way he is new and does not compare to the manager before him).\r After visiting this Montclair location on a regular basis for about a year since it's a decent gym, I experienced a problem with the manager (Keith) after signing up my wife.\r This guy used deceptive tactics and more concerned with making money off of me while pretending that customer service does not exist.\r After agreeing to pay a little extra to pay for child care for both of us (including initiation and first month's fees), a couple of days later we find out that child care ONLY APPLIED TO MY WIFE'S CONTRACT. This is something that we were not told about when my wife signed up.\r When I told him that I considered canceling our memberships he took it lightly, making it obvious that he only sees dollar signs and not thinking about meeting or exceeding customer expectations.\r Also, I let him know that I would report him to Bally's corporate office and react as though he will be reprimanded.\r So my wife canceled her membership, I kept my promise to visit that gym again and reported Keith to the corporate office for his unprofessional attitude.\r If you or anybody have had any problems with Keith, call the corporate office at 1-866-402-2559. Pros: Parking Cons: Too far for any La Verne resident more
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Owner Message

  • As one of the largest, most experienced health club chains in North America, Bally Total Fitness is committed to improving the health and quality of life for people through personalized, accessible wellness programs. Bally provides the highest quality...

Editorial

  • The Scene
    Most Ballys stick to the basics for their design. Televisions broadcast silently above multiple rows of cardio machines; mirrored walls act as the primary decorative components....

  • 6/21/2008 Provided by Citysearch

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