My family and I were visiting Virginia for my grandparents' wedding anniversary about two weeks ago, during Memorial weekend. We made reservation for 10 people at Kyoto. In fact, Kyoto was actually the third Japanese restaurant we tried while visiting. Let me say that it was the worst of the three we visited. First, the food was mediocre. The shrimp were burnt and the filet mignon was overcooked when I asked for medium rare. The portions were small. We were still hungry after paying over $35+ per meal. Fried rice was extra!!!! I have never paid extra for fried rice. The other two Japanese restaurants did not charge extra for fried rice and the portions were quite generous. We left with doggie bags at the other two places. Second, the drinks we ordered were so watered-down that we barely finished. My husband and I ordered a flaming volcano. The drink supposed to have around 4-5 shots of different alcohol. What we got was a basic fruit punch with lots of ice. The drink was bland and they charged us around $11. My cousin and her husband ordered two other drinks that were also very light on alcohol. Basically, they were drinking juices the whole time. They were charged $16+ for both of their drinks. Third, the service was absolutely horrible. Our waitress did not refill our drinks and she stood at the bar conversing with other waitresses and the bartender. I have to motion to her in order to get something. She never smiled and rushed us the bill when we were still eating. We got the vibe that she was pissed off or something and did not want to serve us. She looked annoyed and did not want to communicate. We asked her about certain items on the menu and all we got was "I'm not too sure" response. Fourth, the restaurant looks dirty and unkept. The counter was sticky and greasy. The silverwares have smudges on them. The paint on the plates were faded. Don't even get me started with the napkins. I got a napkin that has a cigarette hole in it. My daughter has one with white fluffy stuff all over it. This is a big disappoint for my family.
We visited two other restaurants, one in Fairfax and one in Richmond (where we normally go because my husband's parents live there), both included fried rice in the meal. The prices were almost 10 dollars cheaper. In fact, i got the lobster, filet mignon, and shrimp at Sakura Japanese Steak House and Sushi Bar in Richmond for only 30.99 (including fried rice). I got almost the same meal at Kyoto Williamsburg for $40+. If you want filet mignon, you have to pay almost $3 more. Then, you have to add another $2 for fried rice. If you got their lobster and steak, the price is already $35. That's a $10 difference. Compare their prices and you will see why we are so disappointed.
Finally, we were very upset and offended when the waitress put a service charge/gratuity on our bill. We are not cheap and often tip very well, around 20-25%. I feel like we weren't given the best service because the waitress knew already that she's going to get a tip no matter how bad the service was. We had to call her twice in order to get our water and iced tea refilled.
I have been to many Japanese restaurants for the last 15 years. We have been to hibachi restaurants in New Jersey, Philadelphia, Washington D.C., Maryland, etc. This is by far the worst experience we had. I do not recommend going to this place. The only good thing about this place was the chef we had. He was doing the best he could even though he dropped the egg on the floor.