After dropping off my car for an oil change before noon, I finally called to check if it was finished at 4:00. They said that they had the wrong phone number for me and ""had tried to call."" When given my receipt, I saw that they had the correct # and hadn't called. I also noticed that the charge was $30 more than agreed upon. Upon asking the man checking me out, he told me that my car required .8 gal more than the ""normal"" oil change and a special filter that just so happened to cost $20 more. He told me that the mechanics don't know off the top of their head if these ""special"" options will be needed... They did however remember that my manufacturer suggests the more expensive senthetic oil, and he remembered to tell me that... Without contacting me with the correct phone number and email address they had on file, they did this change and charged me extra without authorization. They were very rude and did not seem to care about the extra charges when I questioned them and their failure to contact me.
I will not be returning.