Update - I was contacted by the owners of the bar directly. They were incredibly helpful and fully resolved the situation. They proved me wrong about Knox Street having no interest in retaining customers. Knox Street is a great place to go if you are looking for strong drinks, a place to dance and a good crowd - just pay in cash if you have a common last name!!
I have never seen a worse attitude from a manager of an establishment. I have been a regular customer of Knox Street Pub for years. I have spent many enjoyable nights there, and up until last night would have called it one of my favorite bars in Dallas. However, I will now never go back. Last night my credit card was incorrectly overcharged by $50 (I got an itemized receipt that contained several items I did not order). When I spoke to the manager he was incredibly rude to me, refusing to do anything about the situation even after admitting that there was another person there by the same last name with a tab open. It seems to me that it should have been clear that this was a simple mix up; since no bartender had ever asked me my first name when I ordered drinks I assume the other person's first name wasn't asked either and their drinks were put on my tab in error. However, instead of trying to work with me in sorting out the situation, the manager refused to display any hint of decency - telling me arrogantly that ""they don't stay in business by ripping people off"" and even at one point threatening to call the police for theft of service. To top it all off, after I refused to sign my credit card slip and authorize the transaction, I called my credit card company to find that Knox Street had not only proceeded with the charge, but had added an EXTRA $20 in tip for themselves. Knox Street obviously has no interest in retaining customers and I will definitely be discouraging everyone I know from going there in the future. From now on I will be spending my time at bars that have bartenders who know how to do their jobs, and managers that aren't rude to customers.
Pros: Strong Drinks
Cons: Updated: customer service issue resolved