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Kleenize Rug Cleaners - Baltimore, MD - Reviews page 1 - Judysbook

Kleenize Rug Cleaners

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6300 Falls Rd (at

Opposite of Princeton Sports

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Baltimore, MD 21209
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(410) 825-4144
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Reviews

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Best

They take extra good care of Pottery Barn rugs all the way through grandma's oriental. Nice QUICK job too, with picking up, cutting pads and answering questions. Pros: Recomm...

Worst

Absolutely the worst customer service I've ever experienced. My ex-boyfriend left my rugs there for almost 2 years. When I learned that they were there I attempted to retrieve th...

Editorial review from Citysearch 2/6/2014

Where have these people gone? I have tried on 3 occasions over the last 10 days to pick up my rugs when they told me they would be ready. Doors are closed. Nobody home. No sign on the door. Answering machine gives no information and does not take a message. Have they taken a magic carpet ride away with our rugs? This is not very professional. \r My previous experiences with Kleenize over the last 20 yrs have been flawless. Nice people. Prompt service. Reasonable prices. But all if this flies out window if they disappear like this... more

Horrible experience 10/10/2011

Absolutely the worst customer service I've ever experienced. My ex-boyfriend left my rugs there for almost 2 years. When I learned that they were there I attempted to retrieve them and learned that the most expensive of my rugs cleaned, a 100 year old antique serapi was sold. The manager refused to tell me how much he sold my rug for, nor would he take off the storage or cleaning fee for this rug off a combined ticket with another rug. I felt trapped as I was forced to pay for a rug I no longer owned in order to retrieve the remaining rug. I find it incredulous that the owner made a profit off of my rug and then proceeded to force me to pay for its cleaning and storage. What bothered me the most about this situation was the level of deceit and disrespect from the manager/owner. It's not the fact that they sold the rug, or having to pay for it's storage and cleaning, but rather the curt and insensitive demeanor of the management. more

Great Service, Friendly Folks 6/1/2009

They take extra good care of Pottery Barn rugs all the way through grandma's oriental. Nice QUICK job too, with picking up, cutting pads and answering questions. Pros: Recommended cleaners & padding for your orientals more
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Owner Message

  • Kleenize Rug Cleaners is a family owned & operated cleaning company serving Baltimore since 1947. We are experts Oriental rug cleaners and also have the largest implant facility in the area. All of our work in done on our premises and can also customize...

Additional information

  • Hours:

    Mon-Fri 8am-5pm ; Sat 9am-Noon
  • Neighborhoods:

    Towson

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