Been trying to become a customer for the past 3 months. Picked out vanity, toilet, floors for guest bathroom renovation and have been left hanging. Waiting to order items, I was told I would be receiving
a sample of the bathroom tile. After no response from salesperson after 2 months, I called the store.
She emailed me telling me she'd get back to me by the end of the day with a reply from the vendor. That
was a week ago. These people have terrible customer service and act as if they don't wish to do business at all. Although their selection is wonderful and we'd gladly overspend for beautiful items, we're at the point where we feel like giving up. Was about to call the store manager but even trying to
reach someone is futile. Voice mail, and nobody returns calls. Ridiculous way to run a business if
you go to so much trouble to offer beautiful merchandise and then allow people to totally screw up
your potential for making sales. Totally frustrating experience and about to give up trying!