I just recently ordered an enlargement on-line. After picking it up and discovering how hazy and unclear it was, I ordered a new one from Costco, which turned out fine. Now I am not a huge fan of Costco, but they pulled through for me.\r
When I brought the picture back to Kits to return the poor print, the sales person (the guy with the shaved head -Coldplay wanna be) was rude and unhelpful. He said he remembered the print and didn't know what the problem was. He told me there was ""nothing he could do"" and that the work was ""already done"" then handed back the print and told me I would have to contact whoever I ordered the prints from on-line. He also told me they don't refund. I told him they were quite capable of a refund. He looked irritated and in pain the whole time, as if his hemmoroids where bothering him. I told him I ordered it from his store, so why did I have to call someone else? He shrugged and said there was nothing he could do for me. Either he was quite rude, or not even remotely intelligent. When I asked for the manager, a different sales person- a more polite one - told me to come back in two days when there was a manager available. (Yeah, that is real convenient) I did contact the the company via phone, who promised me a refund, but we shall see if they follow through. This is what happens when a store is open without a manager around.
Cons: Sucky service