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Kip Killmon Ford - Louisa, VA - Reviews page 1 - Judysbook

Kip Killmon Ford

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201 E Main St
Louisa, VA 23093
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(540) 967-1350
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Reviews

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Best

We run a local business in the area and Kip Killmon has taken care of us for many years. I bought my truck in highschool from Sonny and it has been running smooth ever sense with ...

Worst

For 7 years I suffered through as many staffing changes in the SERVICE Department. As each, in turn, demonstrated INCOMPETENCE and were replaced, I was promised things would impr...

After 7 years I had to STOP using Kip Killmon FORD 4/17/2012

For 7 years I suffered through as many staffing changes in the SERVICE Department. As each, in turn, demonstrated INCOMPETENCE and were replaced, I was promised things would improve. But they only GOT WORSE. Yesterday, after being dealt with by an arrogant SERVICE WRITER who would rather win an argument than win a customer, I gave up. My complaints to TOM, the SERVIE MANAGER fell on deaf ears. He said his customer satisfaction is very high. [TOM must live on a different planet than I do. Everywhere I look they are rated 3 or less out of 5. You could say they are struggling to achieve mediocrity. Although they offered to do my service free of charge, I paid so I would have a record of their ""work"". I then went home and made an appointment with GIBSON's GARAGE in Mineral to finish the job. GIBSON's took good care of my PORCHE, MERCEDES and Honda PILOT through the years, I know they will do a good job on my FORD and I will never need to experience KIP KILLMON again. BTW: I am writing this at the suggestion of a neighbor who pointed out that I should have checked their reviews on the web. They rate 3 or less everywhere. I guess I'm the last to know, but to help prevent others from learning about KIP KILLMON the hard way, I am adding my voice to the chorus. more

Someone who has used Kip Killmon for years 3/19/2012

We run a local business in the area and Kip Killmon has taken care of us for many years. I bought my truck in highschool from Sonny and it has been running smooth ever sense with regular oil changes and inspections from Kip Killmon. Sonny is a great salesman and he clearly cares about the people who come to his store. The service and reception staff are very friendly and they have never charged us for something we didn't need. It's a shame that more people don't go out of their way to express when they've had a good experience with a company. more

HORRIBLE BUSINESS 8/12/2009

Do not trust this dealership! We drove down from NY to buy a car from them. We purchased the car in cash (for more than it was worth because we were down there to get a car without rust) and the day after we bought it the check engine light came on. We took it back to the shop and they didn't even want to scan it in the computer. The sales manager Matt Seidlarczyk was extremely rude and dismissive and said it would clear itself on it's own. After we finally got them to scan for the code it was for a misfire in the first cylinder. We agreed that it would be acceptable to fix it in NY and mail him the bill. We brought the car home and had it serviced. It was in the shop for diagnostics for 3 weeks. After we found out it was the gasket on the first cylinder we called Matt to ask him for at least partial reimbursement and he said it was past the warranty agreement AND HE HUNG UP ON US!!!!! So unprofessional. Never ever trust this dealership. Pros: Salesman: Sonny Cons: Sales Manager: Matt Seidlarczyk more
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