I will not be taking my dog back. Its disappointing because it seems like they have potential, but with customer service was really bad. I took my dog for basic grooming because his regular groomer is not available. I asked the lady how long it would take and she advised me that about 2-21/2 hours. After 21/2 hours, I called to find out if my dog is ready and she told me that they still need 45 minutes or so. After 1 hour waiting, we expected that my dog would be ready so we went to the shop to find out he needed another 30 minutes. He had been bathed, but not groomed at all. They claimed to be behind due to a difficult dog. Shouldn't they have called us to advise they were running behind. Why do we have to chase after them to find out when our dog is ready?
To make matters worse, when we again went back after 30 minutes, he STILL wasn't ready. Some work had been done on him, but the groomer and the shopkeeper were having a chat while our dog was still in a cage. They both ran back and did a quick finish on him and finally, nearly 5 hours later, we got our dog back. He looks good, but it is clear they rushed the job. And then the charge was nearly $10 more than they had originally told me!
I am irritated with the situation. To make matters worse, I had advised them our dog is a puppy mill rescue who spent the first 5 years of his life in a cage, and that we really try to minimize the time he is in a cage during grooming. Both times we came in, we saw him in the cage, pacing back and forth clearly very distressed.
As a said, a phone call advising they were running back would have been an easy way to handle the situation. We could have decided whether to keep him there and, if so, when he was going to be ready.
And even worse, this place operates a doggie daycare. Why then, was our dog in a cage for so long. Upon learning of the delay, again, a smart move would have been to call us up and ask if he could be put in a more open space.
They operators seemed insensitive to the dogs and the owners. With so much competition out there, customer service rules the day. They failed on that essential task, and I will not be back.
Cons: insensitive to the dogs and the owners