They take wonderful pictures, but they do not take appointments. It's on a first come, first served basis which is really hard when you have a little one's schedule you're trying to work around. The nice thing is that you can take changes of outfits & bring special toys from home to have in the pictures. They only do 4 different poses, so you don't have many pictures you can choose from. They do have a lot of add-on options (b&w, sepia, borders, etc.) which make it more expensive. Their packages are a lot more reasonable than their ala-carte sheets.