This once-splendid delicatessen has gone down badly under its new owners. They closed it on Sundays, usually the biggest deli day, and close on weeknights at 6:30 p.m. They are constantly out of items on the menu, which Kibbitz never was before their arrival, and they are uncooperative. After coming in two nights in a row and finding they were out of hoagie rolls, as well as of several other things, I asked the new proprietor and proprietress to make more rolls. She laughed in my face, and he argued "In the morning, when we make the rolls, we don't know that you're coming in at five o'clock in the evening. and will want one." If you can't anticipate that you'll have customers, you can't serve them. Although the staff who work for them are friendly and helpful, the owners do not seem to know how to run a delicatessen. They leave me with the impression that customers are an unexpected nuisance. It is sad to see a once-fine place go this way.