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Kfc - Lancaster, PA - Reviews page 1 - Judysbook

Kfc

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1533 Columbia Ave
Lancaster, PA 17603
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(717) 393-5590
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KFC

Quite frankly, I don't even give it a 1-star! I have been to this place three times - yes - three times...

KFC 6/15/2013

Quite frankly, I don't even give it a 1-star! I have been to this place three times - yes - three times... more

Extremely poor service 10/19/2009

Now, I always check my orders when I get fast food. I checked all my sides, but I thought, nah, any dingus can manage to count 10 pieces of chicken into a bucket. Apparently, not so much. Now, mistakes happen. I am never a jerk with the fast food folks, they have a somewhat stressful job, trying to manage custom orders and keep up with a busy drive through, but then, calling to correct the order, the manager, yes, the manager, chooses to be obnoxious about whether or not they screwed up. It wasn't even like we said, ""Hey, jerk, ya screwed up my food!"" Merely a little, ""Hey, uh, we're missing half of our chicken, can you fix that so the whole family can eat?"" Hell, I was a pizza guy. Even when I knew for certain that I'd delivered exactly what was ordered, if a customer called and complained we replaced it. At my expense in gas, time, and other deliveries. Just to keep the good will of the customer. I've been in customer service too long to believe the customer is always right. The customer is usually a jackass. Customers are what makes most jobs suck. But customers are also what makes paychecks possible. So, just an FYI, the KFC on Columbia Avenue in the city of Lancaster, PA, is lacking in both competence and customer service. At least tonight, on 10/19/2009 at 7:50 as I post this. more
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Editorial

  • In Short
    Established in 1939, this fast-food restaurant still makes its legendary fried chicken with the closely guarded blend of 11 herbs and spices originally created by founder Colonel...

  • 7/29/2008 Provided by Citysearch

Additional information

  • Hours:

    Mon. - Thu., Sun. 10:30am - 11pm;Fri. - Sat. 10:30am - 12pm
  • Payments:

    Visa, Master Card

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