Shabby maintenance on my brand new Cannondale Synapse.
They replaced rear derailer with a lower quality one (not Shimano 105) . The screws (to frame) fell out....after 4 months, the derailer fell off and got bent up..
This was a rookie mistake. Those screws should have anti-sieze loctite to hold in place. Now they'll probably use the wrong loctite that creates a permanent joint.
Also, I bought special tire and rims there. The intertube popped upon the first pump up. I replaced the tube, but it popped again during the ride. When I went back to the shop to return rims...they gave me a hard time, but finally replaced it.
This is still a bike shop run by kids....just with more selection. Not worth the extra $$$
Pros: They have a great selection of stuff...
Cons: but cheapen up the OTS bike w cheaper parts and bad service.