They are sweet and nice at first...they will even contact your insurance company to see what they can do or can't do for the patient. I thought this was great...then I get a bill!!! After they called the insurance company three times....twice while I was sitting in the chair...they still did what the insurance said they wouldn't pay for....and they failed to tell me! I have been getting my teeth cleaned every six months for 7 years and I have never had a bill till I went to Stephanie Kendrick, DDS. Needless to say, I will not be going back. I would suggest the same to anyone else looking for a dentist.