Ordered pizza ahead of picking up. Told it would take 15 minutes. I went and strolled around the mall until at least 20 minutes had passed. Went into the bar to pick up pizza and told the female bartender that I had ordered ahead. She just kind of disappeared and didn't make any attempt for 40 minutes to find out if my pizza was done. She was too busy talking with someone she knew sitting at the bar, than waiting on others. I have ordered takeout from them before, but it will be few and far between before I order again. They need a better system for carryout pickup.