I agree with all the above complaints. Patients that come to their hospital are revenue generators for them. I guess they don't realize it. Its horrible to deal with their arrogant, no knowledge front desk staff. They even talk between them on me, when I am standing right in front of them, Joking on me, taunting me. Pathetic thing is, lady that is picking up fight with me is the senior most among three ladies sitting in the counter. She has no knowledge and can't explain properly. She can't even look straight, I guess she is on dope last night.
Incidence is: I am new to hospitals and physical exams. My Insurance is ready to pay full if it is regular visit. I went there for a simple blood test, which is the follow up visit to my regular physical test. She says, I have to pay 140 dollars for it. She says it's a office visit. I ask her, what is the difference between follow up visit to a physical exam vs regular visit. She can't explain that simple question. She keeps on saying it's office visit. Later on I talk to some business people in Kelsey they agree with me saying both are one and the same, I spoke with one of the senior nurse there, she agrees with me too.
She loses her patience, shows her red face, tells other lady about me where as I am standing right in front of her. Other lady has to warn her not to do it, because I am standing right there listening to her. I want to complain to supervisor, I ask for supervisor. She goes and briefs in her version, Supervisor comes out with red face too. I have no idea what I did wrong there.
I don't think this is place that I would like to go again. I like my doctor, but can't take these uneducated people. Its simple thing to handle, if they can't handle it, I don't want to put my life in their hands.
Pros: I like my Doctor
Cons: Hate Admin staff