I am not quite sure what the lady above is talking about. The manager, Annie, is very friendly and always knows who I am right away whenever I call. The woman who cleans my house is an older woman and not an illegal, which for me makes me much more comfortable. I have never suspected her of anything less than doing a great, fast job. I have never given it a second thought to hide my valuables before cleaning day. Heck, most times I am pretty sure I even leave my jewelry out. They provide a great service! Give them a try you will find them much more reasonable in price than anyone else in this area!