Robert (above) has rated Kay so well and yet my experiences draw me to a different conclusion. I would say to ask your friends, family and neighbors who they would recommend. Ask your vet if they would recommend this groomer. If you care about your pet, check out ALL of the dog groomers in your area and make a decision from an informed point of view. I won't give you any advice on which one to pick but I'd ask around before picking this one.