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Karl's Baby, Children's, & Teenage Furniture - Philadelphia, PA - Reviews page 1 - Judysbook

Karl's Baby, Children's, & Teenage Furniture

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724 Chestnut St
Philadelphia, PA 19106
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(215) 627-2515
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Main categories:

Furniture , Children's Clothing

Related categories:

Home & Garden , Retail Shopping , Apparel

Reviews

( 32 )
( 3 )
( 0 )
( 2 )
( 11 )

Best

I want to compliment the delivery team from Karl's. We had purchased an 8 piece floor sample bedroom set from my 13 year old daughter. The weather was extremely warm but these guy...

Worst

Most of their furniture is beautiful & high quality and their prices are competitive, but their customer service is AWFUL. They do not return phone calls, do not fix problems in ...

Editorial review from Citysearch 6/14/2013

DO NOT BUY FROM KARL'S WITHOUT READING THIS! We bought a bedroom set from Karl's in 2008 for our son. We purchased an additional item from the set in January, 2013 and we were told it would take 8-10 weeks to arrive. After 2-3 months we began questioning when we would receive the item. Karl's lied to us and told us that the item would arrive soon and we would be called to schedule delivery. After 4 months we contacted the manufacturer of the item directly and they stated they stopped doing business with Karl's over a year ago. My husband went to the store and demanded our money back and Karl's still maintained that the item would get delivered. He demanded that our money be refunded and after an additonal vist to the store and 2 1/2 weeks of waiting we finally received it. Do not buy from Karl's. They lie and probably won't be in business much longer. more

Editorial review from Citysearch 5/21/2013

I must give Karls a nice compliment. I borrowed a crib from my brother and I went to set it up this past weekend. Some of the hardware was missing and I didnt know what to do. I wasnt even sure where the crib was purchased. I called Karls and they were so helpful. The manager told me to come in the store and he would help me. I couldnt believe how helpful Karls was and they had all the hardware I needed to assemble my crib. I will recommend all my friends to shop at Karls. more

Editorial review from Citysearch 2/11/2013

I purchased my daughter s baby furniture at Karl s over 30 years ago. My daughter is now expecting her first baby and I told her that we must visit Karl s. I remember 30 years ago Karl s was the best place to shop for English pram carriages. I was so excited to shop for my first grandchild. We walked into Karl s and was greeted immediately by the owner. She allowed us to browse and then answered all of my daughter s questions. My daughter found just what she was looking for and we ordered the crib, dresser, and a glider. I was so happy my daughter was happy with her selection of baby furniture. We can t wait to have the baby furniture delivered. more

Save yourself stress and worry. Before 8/20/2012

Save yourself stress and worry. Before this store gets your money they will call you back even if they see a missed call on their caller ID. Now that they have over 3000 dollars from me, my furniture is late, my baby is due any day and they won't call me back. It's frankly unbelievable how unprofessional this place is. Go anywhere else!!!!! more

Beware! The slimy management that run 6/4/2012

Beware! The slimy management that run this store not only lie but also over-promise and under-deliver. After ordering a glider from them which they said would be delivered within 4-6 weeks, it's now week NINE and still no glider- just excuses why it's not here. Had I known they would not be prompt, I would have ordered online and saved some time and money. Lord knows if I will ever see this glider. Save yourself some money and a headache and shop elsewhere! more

Run-Around - Not Reliable 4/13/2012

My wife ordered a chair for our son's desk in the fall. Karl's has made multiple promises of delivery that they do not keep. They have our money, we do not have the chair. A prior children's bedroom order was handled well by Karl's. I called the store today during regular business hours, and I got an answering machine. I wonder if they are out of business. more

Terrible customer service 3/16/2012

They know they are one of the only games in town and take advantage of it. We ordered a glider and crib in May, promised by August. Our crib arrived mid-September, our glider in December and they completely forgot to deliver our conversion kit for our crib. We've had to track them down for EVERYTHING and they are terrible about returning phone calls and follow through. They have great furniture offerings but the trick is actually getting the items you selected to your house on a timely basis - our experience was very negative. They are very polite and get nothing done. I would not go back for baby #2. more

Compliments 3/7/2012

I want to compliment the delivery team from Karl's. We had purchased an 8 piece floor sample bedroom set from my 13 year old daughter. The weather was extremely warm but these guys were determined to install the furniture. They did a great job and we appreciated all they did on the hot humid day. Our daughter loves the furniture. Thank you to the delivery guys!! more

nice job 2/28/2012

They have a nice selection of kids and baby furniture here. The staff is extremely helpful in their knowledge of products and use. Found just about everything I needed. more

Fair prices 2/7/2012

Fair, good prices and they give a little extra effort. No discrimination against people who are becoming 1st time parents and are just getting their feet wet. I feel lucky this business is here for me and my fam. more

Cute 1/27/2012

They have a great selection here. You can find just about anything you need and everything is just so cute. more

Kids Love It 1/19/2012

I've been meaning to get my kids new furniture for years. I found a great deal at Karl's and the kids love it. more

great service 1/2/2012

This store has a great selection of quality furniture. The staff was very nice and very patient. I can't until the furniture is delivered! more

Great customer service 12/30/2011

I was very happy with the product and your customer care service was very patient while explaining things I wasn't sure about. she made sure that I received my product on time as I needed it rushed. I was very thrilled with the service and the product. You guys did a great job. I will definitely reorder from Karl's . Great service. more

DON'T SHOP HERE - Bad Service, Slow Delivery, No Apologies 12/26/2011

My daughter was born in October. We ordered our furniture from Karl's in May. You'd think that this was plenty of time, right? Wrong. It's December 27th...and the final piece of furniture was just delivered TODAY. We were told in May, when we ordered our furniture, that it would be delivered mid to late August. Late August came and went. September arrived, and some of the furniture was delivered. It's beautiful furniture, no doubt about it. But we were still missing our glider and ottoman. September passed. We called Karl's every other day to respectfully check on the status of the glider. Every time we called, the person at Karl's would tell us ""It will be in this week."" (I'm not kidding...every time we called they told us that). October arrived, and the baby was born. No glider. We were still making our thrice weekly calls to Karls...and still being told ""It will be in this week."" I finally confronted them and told them to please stop lying....the glider was not coming 'this week'!! November arrived, the baby was 1 month old. Still no glider. They finally told us something other than ""this week"". The fabric was on backorder. Really? You didn't know that the fabric was on backorder from May to November? You JUST found this out? Honestly, if they had told us that months earlier, we would have changed fabrics to something that wasn't on backorder...but they never told us! In the beginning of November, they finally agreed to ""lend"" us a glider from their warehouse...until ours arrived. It was delivered promptly. We finally got a call this week (December 26th), saying our glider and ottoman were ready to be delivered...and they are coming today. What gets me most is that no one ever apologized, no one ever said, 'hey, this is our fault.' It took these guys 3 whole months to even offer a sample glider to us, so that we had SOMETHING in our home for the baby until the one we ordered arrived. I don't believe that the people at Karl's actually care about their customers. We ordered over $5000 worth of furniture from them, and this is the treatment we got? What about those people who just order something small? I would NEVER recommend anyone shop at this store. more

Great selection at Karl's 12/16/2011

We just wanted to say, thanks to Karl's for making it possible for the bed to arrive before we went on holiday. Our daughter's bed is beautiful. It looks even better than the Internet picture. She loves it and is sleeping through the night. We will recommend Karl's to our family and friends!! more

Great service!! 12/12/2011

I had bought a bed from Karl's a few years back and it had broke. They told me to bring in the broken section of the bed and they repaired it at no extra charge to me, even though it was way past its warranty. more

Wide selection of furniture! 12/11/2011

The owner was very happy to help us. I found some really great furniture. The selection was a little bit overwhelming but we were able to find exactly what we wanted. I was very glad that I was recommended to Karl's. more

Great service with a lot of stuff to choose from 12/6/2011

Thank you very much for your assistance and for all the updates. We received the item and it is beautiful. Our son is loving it. We are very pleased with the purchase, both with the quality of the product and all the help that we was offered throughout the entire process. You guys are great! Your online store will definitely be our first choice for our future purchases. more

Great service 11/15/2011

Received exactly what I thought that I was ordering. Passing on the information of where to order to those interested. Thank you for your good service. more
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Additional information

  • Payments:

    American Express, Discover, Master Card, Visa
  • Neighborhoods:

    Center City East, Center City

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