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Karen's Hallmark - Phoenix, AZ - Reviews page 1 - Judysbook

Karen's Hallmark

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420 E Bell Rd Ste 13
Phoenix, AZ 85022
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(602) 993-8661
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Retail Shopping , Gift Shops , Stationery

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Reviews

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I d like to start off by saying that this used to be a great Hallmark for mailing packages until they hired this gentleman named Mike who runs the back mailing office. I hardly ev...

Worst Hallmark experience ever! Not sure how many times I've been overcharged here but it needs to be addressed! 3/1/2013

I d like to start off by saying that this used to be a great Hallmark for mailing packages until they hired this gentleman named Mike who runs the back mailing office. I hardly ever write bad reviews on a place unless I feel there was a major problem that needed addressing. This Mike person running the back is probably the rudest individual I have ever come across. I had a problem with the pricing of my package. He overcharged me by almost $70! I thought this was way overpriced so I went home and hopped onto the USPS website, plugged in all the dimensions, weight, height, length, etc right from the receipt Mike had given me... It came out to a mere $39 and change!!! That's a huge difference! I went back immediately and I asked to speak to his supervisor and he told me she doesn' t like to be bothered, she wasn't there, she's never there lol ??? So he was basically telling me he could just do what he wanted back there? Tell the customers to get out when he doesn't want to step up and handle the situation. I'm sorry but this person running the mail counter does not know the prices of packages and is more than likely overcharging customers on a regular basis. I went back there and tried to discuss it with him in a calm manner and he started getting very huffy with me and then told me to leave. COME ON KAREN YOU HAVE MORE BRAINS THAN TO HIRE SOMEONE LIKE THIS! Very disappointed in this hallmark and will not be returning. I will also have to tell everyone I know not to go here as well. Maybe Mike should go be a Walmart greeter. At least he can't screw anything up in that position. It won't even let me give no stars, disappointed beyond belief! more
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  • Payments:

    Master Card, Visa, Discover, American Express
  • Neighborhoods:

    Deer Valley

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