Kangaroo's Pouch Inc

Absolutelly LOVE this store!! When I come in with my grandkids or when my Daughter comes in with them. They are great and friendly and best of all there is a place for them to play while we shop. When we are ready to leave and my grandkids have been good the nice man that works there gives them each a sticker before we leave. If I foreget their sticker I have to go back in and let them pick one out. I hear them tell other familys about the play area or staying with mom or dad. If I have any questions about any items they are knowledgeable and/or quick with a helpful anwer. If my grandkids want to look at any of the toys, games or puzzles we take them up front to make sure all the pieces are there and that they work properlly. I all ways check Kangarro's Pouch first before going any where els more

I can't even believe this place is still in business. My experience in this facility was like being in the twilight zone. I think the name of this place should be changed to Rude 'a' roo's. Last week I had the most horrible experience ever in a retail store. The thought crossed my mind that I was on a hidden camera show, the customer service was so bad. The owner (initially thought she was just an employee) was ridiculously rude and controlling. It was seriously creepy and weird. I was unable to touch anything in the store. I entered the store with my daughter, who by the way is extremely well behaved. This "owner" immediately floated over to me to let me know that my daughter should not be touching any toys in the store. I actually looked around me to see if anyone else was there to hear what she was saying. This woman didn't even know me and she's immediately telling my 5 year old daughter, in a demoralizing tone, not to touch anything in the store. Bizarre!!! I was ready to explode because no one speaks to my daughter the way she did for no apparent reason. I had to explain to my daughter that this woman may have thought she was some other child. Despite the rudeness, I continued to look around the store while this creepy woman followed me. She approached me a second time trying to insinuate that my daughter knocked over some plastic baby toy. I was with my daughter the entire time and not once did any item fall to the ground. At this point I felt so uncomfortable that I had to leave. I thought there was something seriously wrong with the owner, like maybe some kind of emotional issue. I was seconds away from just telling her off. Instead I decided to just leave. It wasn't worth getting even more enraged so I decided that the walmart on Indiantown was a better option. I wasn't even sure if I would write this review, because I never write reviews. But this experience was so outrageous that I had to share this with some of you. I can tell you that I'm never going to step foot in that place again. For a joke, I a more

I've been in this shop a few times now, and I don't know why I keep going in. The prices are not that much off from buying brand new. I'd rather spend the few extra bucks and know that I am getting a new item and the warranty that goes with it or at least the option of returning said item. I guess if you're a seller, it's in your favor since you make more if they charge more, but for the buyers... just buy new. more