In my opinion, these people are liars and cheats. I bought a phone here a few months back, and I had not done my research. I instead, depended on the seemingly nice employee to help me choose a phone. I told him I wanted a simple phone, so he proceeded to show me a phone that would cost around $80.00. I would also receive a $30.00 discount since I was already a Verizon customer and was upgrading to a newer phone. I bought the phone, and thought it was ugly, but hey...I told the guy I wanted simple. In the next week in which I owned this phone, it died daily..and would not stay charged. It locked on my during a very stressful day in which I waited for a doctor to call me back with lab results. I went to the store on a weekday at about 3:00 pm. Nobody was there, so I had to go to another Verizon dealership close by. The helped me unlock my phone, and asked if I knew how old this phone was. I said I had just bought it last week, and they told me my phone model had been discontinued and I was ripped off completely. That phone was free several years back, and I had just paid over $50.00 for a bad phone. I was FURIOUS! I went back to Kama wireless, and explained my situation to the employee who was not the same man who had sold me this junk. He seemed clueless, and told me I could bring it back with the box for my refund. He had to okay it with the owner, so I couldnt get my money for a few more days. The bad news was I couldnt find the box. The box by the way didnt even fit the phone, and my manual which was written in Spanish was a xeroxed copy. I did return a few days later, and met with yet another employee. I explained the situation yet again, and this was one was so rude, I almost lost it in the store. I was told I could NOT get my money back. I fought with this man for several minutes over the broken phone that they had sold to me as NEW, and finally he made a phone call. He spoke to this person in whispered tones (RUDE) and then told me I could have $30.00 back only, since I didnt have the box. The box which was some random box and didnt belong with the phone anyway!! I was charged a $20.00 restocking fee. I truly think these people are liars, and they make their money off people who dont know any better. I did end up getting a MUCH nicer phone for WAY less, and Verizon refunded me $50.00 off of my bill to compensate my troubles. I hate this Kama Wireless business..can you tell???