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K Si Kitchen & Bath Showrooms - Macomb, MI - Reviews page 1 - Judysbook

K Si Kitchen & Bath Showrooms

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15365 Hall Rd
Macomb, MI 48044
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(586) 532-1874
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We recently built a home and used KSI for our cabinets (kitchen, 4 bathrooms) .. we chose KSI for many good reasons, a few of our friends who built before us used and highly recom...

KSI Kitchen & Bath... a not so great experience :( 8/18/2005

We recently built a home and used KSI for our cabinets (kitchen, 4 bathrooms) .. we chose KSI for many good reasons, a few of our friends who built before us used and highly recommended them.. being that this was going to be a very expensive part of the building process we checked with about 10 different cabinet shops, KSI was by far the best, the store was clean and well maintained, they had samples of everything the offered, the sales staff was knowledgeable and polite, they spent their time with us, all that good stuff.. so we got a price from them and it was in the middle of some of the other quotes we got, so pretty average.. we decided to go with them and couldn't have been happier.. However, when our cabinets were delivered (they were only supplying them, not installing them) we found out that the kitchen cabinets were ALL wrong, the wrong glaze was put on them.. of course by the time we found this out they were closed, so we called the next morning and the assured us this would be taken care of.. we were promised the right cabinets would be delivered in 6 weeks (the time it originally took for the cabinets to come in), this made us unhappy because it was holding up progress but it didn't seem we had a choice as they weren't willing to rush the order and it was already paid in full (had to be paid before they were order).. well 6 weeks came and went.. 12 weeks came and went, we heard every excuse in the book and finally after about 14 weeks our cabinets arrived and were right.. by this point we were just so fed up with the company, our salesman and everyone else involved in this situation.. we were worn out from going back and forth with these cabinets, it was seriously ridiculous.. we should have demanded something and not let up but we were building our own home and had tons more steps to deal with.. so we never got anything for having to wait 14 additional weeks for our kitchen cabinets.. I would not recommend or use them again.. very frustrating experience.. and I work in the service industry so I can understand mistakes and things happening, not everyone is perfect, but it's how you deal with your mistakes that make me form my opinion on what sort of company you are and this was just bad bad bad! more
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