Went to Joseph Jewelry to buy an engagement ring. Ended up working with one of the owners, Danny, to design a custom engagement ring. Danny truly listened to me when I described what it is that my fiancee is like, as the design really was about her. The process that followed was awesome, as they emailed me graphics of what the ring would look like, did a wax casting of the ring, and once I approved that, had the ring finished a few weeks later.
Joseph Jewelry makes the vast majority of the jewelry it sells and it is made right there in the back room. I found this really impressive and it left me feeling more connected to the engagement ring and the process. I highly recommend asking for a tour of the back room, as I felt like I was stepping in an older world atmosphere in terms of the craftsmanship that was all around me.
As for the ring, it looked amazing but, of course, it's not my opinion that counts but, rather, my fiancee's and she absolutely loves it. She loves that the ring is perfect for her. And what I love about Joseph Jewelry is that I really believe that they are not wedded to any one style but truly want to make jewelry for you in the style that you want. In other words, their only agenda is to make their customers 100% satisfied. I know this reads like propaganda but having experienced it, all I can say is that I am evangelical about them as a business.
In sum: wonderful customer service, wonderful product, wonderful people, and a wonderful local business.