I usually have a hard time getting my hair cut right and this place does it right nearly every time. I also get my eyebrows waxed here and they do that very well. They are a little pricey, but you definitely get your money's worth.\r
In regard to the other review, I've never experienced that from them, but then again I always am clear about what I want done. If you want your hair done right at any place, you need to know what you want them to do in advance. Everyone's hair is unique (trust me, I know - my hair is aweful for places to get looking halfways decent) and the more descriptive you can be about your hair, the better chance you'll get what you want done on it. That's true regardless of where you go. As I said, they've always been extremely polite and friendly to me. I don't know what would cause what the other reviewer claimed.
Pros: They do a great job, they're friendly, place has a nice atmosphere
Cons: You might have to wait quite a while if you don't make an appointment in advance.