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Jones Auto and Marine - Houston, TX - Reviews page 1 - Judysbook

Jones Auto and Marine

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7731 Hillmont St
Houston, TX 77040
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(713) 939-1206
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Jones Auto and Marine - Houston, TX
Jones Auto and Marine - Houston, TX
Jones Auto and Marine - Houston, TX
Jones Auto and Marine - Houston, TX

Reviews

( 14 )
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( 4 )

Best

I've been a customer for more than twenty years. I trust Jones Auto to maintain my vehicle and fix it if it breaks. The staff treats their customers like family and their service ...

Worst

I would give them less then one star if I could. Went in for standard service, oil, filter & lube. They had a promo on radiator flush and new antifreeze, I broke down and said ok....

Risky Business 8/6/2012

I would give them less then one star if I could. Went in for standard service, oil, filter & lube. They had a promo on radiator flush and new antifreeze, I broke down and said ok. Pick it up drove home noticed the temperature gauge a bit high. Driving to work the next morning I pegged the temperature gauge. Went straight to Jone Auto, and of course it is nothing they did. Told them to change the thermostat, because I figured they plugged it with radiator flush and did not run and flush the radiator properly. They tried to sell me on the fact that I was wrong and they needed to remove the engine heads to check the problem. Quoted me $2,600.00 plus, depending on what they found. I was right in my diagnosis. They hammered me for another $175.00. Because I have gotten a bit older I started letting others do my service work that in years past I would have done myself. I have more ability then I wager most of their so called mechanics. I at one time was the lower engine guy with a NHRA top f more

Customer for life 8/28/2011

I've been a customer for more than twenty years. I trust Jones Auto to maintain my vehicle and fix it if it breaks. The staff treats their customers like family and their service technicians keep up to date on the latest technology with on-going education. I wouldn't take my car anywhere else. I recommend them to everyone. more

Investigator 8/19/2011

Good service and work. Provide rides to and from shop for customers. The employees are very helpfull and care about the customers. more

sam p for jones auto 8/18/2011

I would rate this business the highest you can rate a business. They care about there customers more than just making a buck. They are \r honest hard working people. They take of all my cars and my\r daughter car. I would hate to know that I would have to find someone\r else to work on my cars, you would be hard pressed to find anyone\r as good as the people at jones auto. They are good church going\r folks.\r thanks sam p more

Great Company with Ole Fashioned Work Ethics 8/17/2011

Owner on site. Office and shop clean. Enough bays to handle all the work that comes in within a week, so turn around is short. Honest, open and upfront about the problems they find. Quick and expedient about resolving the problems. Written estimate is always given. They take care of you and if you live/work close they will provide transportation when you drop off and pick up your vehicle. more

Best In Town 8/17/2011

The owners, Ed and Edith Jones, are top notch people. Honest as the day is long. Order writers Joel and Larry are excellent as well. I've used this shop since I relocated to Houston two years ago. My previous experience was always with dealerships. This is a far superior experience. No long lines waiting for an order writer, no long lines waiting to pay your bill. Quality service for a reasonable price. I would recommend Jones Auto any day of the week! more

VERY SLOW. Don't use them 6/6/2011

I have used them numerous times because they are close to my work and every time they are VERY slow. I called ahead of time to see if there was a line to get an oil change and an inspection sticker. I was told NO, it would take an hour. Three hours later I called and the work had not been completed, and the person working on my vehicle went to lunch. more

Jones Auto 4/7/2011

The customer service that I receive from the front counter to the guys in the shop is top rate. When I call a person actually answers the phone - no push one for English at this company. I love Edith in accounting - she makes you feel like family. Family service is a good way to describe Jones Auto. I feel that I can trust Jones Auto with my car needs. I have seen this company grow from a little one car shop to a full service facility. If you have a question be sure and give Jones Auto a call - they can answer almost anything especially if it is about automotive needs. Thanks guys and Edith too! more

Great service. 3/13/2011

Jone Auto Care has been taking care of our vehicles since they opened their doors. They have always gone above and beyond to provide excellent service at a competitive price. They have helped us drive our vehicles well beyond 100k miles, picked up dead and dying vehicles from where ever they happen to die and even helped with major challenges when we were out of town. We will continue to be loyal customers. more

Mr. 3/1/2011

Jones Auto takes care of our 11 fleet vehicles and has also taken care of my personal vehicle. If our trucks aren't on the road we aren't taking care of our customers. They are prompt, profesional and take good care of our vehicles. Any concerns I have had were taken care of in a timely manner. more

debbie p. 2/25/2011

I have used this company for several repairs and maintence on my car and was always treated fair and the work was always done right! more

Great service outstanding customer service 2/25/2011

I have had my car worked on by Jones auto for 10 years. Unbelievable service the care and attention to details is fantastic. This type of car care is settting the example for what customer service should be (honest and reliable). Simply put they have you and your wallet in mind. If their is something wrong they fix it and then they stand by their work. They fixed my car and gave me a warrantee . The repair lasted just past the warrantee I though here we go again and they still honored the warrantee. I do not know of any bussiness that would do that much less a care repair shop. Plus they have great cookies too. more

AUTO REPAIRS 2/24/2011

Jones Auto care has been my auto maintenance and repair store for many years. I've had minor upkeep as well as an A/C repair and always found their work to be above average. Their employees are courteous and helpful always. more

Business Owner 5/20/2010

I do not know what these people are talking about. If you have a car/truck outside of manufacturers warranty you would be INSANE to go anywhere else! Ed and his team shhot straight. If your car needs a part or bolts to repair it they are not going to hodge podge something together to save you $20.... they'll do it right so you don't step over dollars to pick up pennies. Big thumbs up here! more

Jones Auto 11/4/2009

I've had my vehicle at jones auto several times, my wife thought they were an expensive shop so she took her car on two occasions to a franchise garage on a fairly extensive repair, on both occasions there wasn't twenty dollars difference between estimates. Yes Jones auto may charge for parts that other shops don't but if you investigate as we did you'll find it's going to be a safety issue being the reason for replacing certain parts. I drive in Houston traffic everyday and I'm gad to have a mechanic shop that cares about mine and my wife's safety when we are in our cars. more

Suicide or Jones Auto... 5/26/2009

That's how I feel after having had my truck brought back there twice for the same repair. In total my car has spent over a month in repair at Jones Auto even with the warranty we purchased on the original repair. Basically these guys are scammers and before it's over you will either want to contact the POLICE or a LAWYER!!!\r \r If you purchase a warranty you have simply ordered them to create more problems with your vehicle. Problems that never existed until under their care. I will probably end up in small claims court with this establishment in fact. That is as polite as I can be in expressing my experience. Never go there. more

Not a good experience 5/19/2009

I'm not saying they won't fix what they tell you they fixed, but I am saying they charge for every last thing they possibly can think of. They were going to charge me $72 for bolts, why couldn't they re-use the ones that were already there. Did they know they were going to break the bolts going in? They were going to charge for a new radiator assembly just because they may have had to take the old one off. They make big bucks off of marking up their price on parts so they charge for a new part on everything they touch. Shady way of doing business if you ask me. I would never recommend them to anyone. Pros: not a good experience Cons: they want every dollar possible from you more

Wow! 10/6/2008

These guys have been caring for my 3 vehicles for more than 10 years. They get it right and on time, even with the less than usual types of vehicle. They stand behind their work too. Great at RV's . Fair prices, long term log of repairs are right in the computer, nice people. Wow! more
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Owner Message

  • We are an Independent Automotive Service Center featuring quality ACDelco Parts. We offer vehicle maintenance, service & repair. Feel free to call or come by our location anytime.. Auto Repair,Auto Parts,Car Parts,Car Repair,Truck Parts,Truck Repair,Auto Oil Change,Auto Inspection

Additional information

  • Hours:

    Mon-Fri 7am-5:30pm ; Sat Closed ; Sun Closed
  • Neighborhoods:

    Northwest, Fairbanks/ Northest Crossing

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