I first went there b/c it was recommended to me by someone who lived nearby. I was planning on cutting my long hair off for Locks of Love and wanted a new style. The women there are all SO nice, not snobby at all. I've actually had 4 different stylist cut my hair. I LOVED 2 of them (Jessica & Elan). The best part is they give you a scalp, neck, & shoulder massage before they cut your hair! They really spend a lot of time giving you your cut and styling it. Oh and when you first get there they offer you something to drink. For the service given, I would expect it to be a $50-$70 dollar haircut, but it's not!! I don't live anywhere NEAR this salon (15 miles away), but have continued to go there for over a year. I literally go out of my way to go there. They do tell you about the Aveda products but don't push them on you. I have bought some products before, but sometimes I am not interested. I just simply say ""No thanks"" and they that's fine with them. My first cut was 1/2 off for being a new customer, then they sent me a coupon in the mail. They sent me another coupon after the first of the new year, and after I recommended it to a friend they sent me another coupon! It's a really relaxing place! My friend said when she got her hair colored she even got a hand/arm massage! My only ""con"" is, once I had a stylist who I felt didn't pay attention to me, while she was doing my hair. Like she kept looking at other people getting their hair done while she was supposed to be blow-drying mine! AND, she didn't give me the cut I wanted even when I had about six pictures of the cut. I assumed that my hair wasn't meant for that style, but the next time I went I had a different stylist and all I did was describe the cut and she gave it to me, without me having pictures!! But it has not deterred me, I stick to the girls I like now, and I have been COMPLETELY satisfied.
Pros: Attention given, courteousness, THE MASSAGES, smells GREAT (Aveda products)
Cons: One stylist, location