Because this is a family-owned business, they get away with treating customers however they want repeatedly without any repercussions. They give merely passable customer service ONLY IF things are ""fine"". If everything doesn't go as planned, then they get mean and put down customers. If they mess up your prescription (which they have done to me on over 50% of my fills), they try to blame the customer as well as make them wait another 24 hours for compounded medications (stating that there are other people ahead of you, even though you called it in 2 days ago and then they messed it up). I have dealt with it for the last time, so I will take my business elsewhere - to a business who deserves it. All it would have taken is a simple apology, and they could have kept my business.
Pros: Compounding pharmacy
Cons: Terrible customer service, and inadequate knowledge of medications and supplements