I purchased a plastic shield for approx. $10 for my son for Halloween. My total purchase was over $60.00. When he put his hand in to hold the shield the material ripped. I called the next day to ask if I could exchange the shield because it was defective. The owner was absolutely rude and hung up on me. I called back and he was ever more unprofessional! I have never been treated so poorly. I will never, never return to this store. I understand there is a "no return / exchange policy," but I think a company should stand by the products they sell.