To Whom It May Concern,
I wanted to write to you to let you know about a recent trip I took to your restaurant, JoBar. I was terribly disappointed in the service that my friends and I received from your manager, Lisa Higgens. While I do admit we arrived rather late (9:45PM), it was evident to us that the manager was not very pleased that our friends were ordering food so close to closing. We tried to brush this off as our waiter, Lane I believe his name was, assured us that it was okay. At the end of our meal, our bill arrived and as we were sorting out the tab, I heard a not-so-discreet comment from your manager about how she hated when people had to “take out calculators” to figure out their bill. This made me feel very uncomfortable as my friends and I were merely trying to figure out what we should each pay for—a fairly common occurrence, I would imagine.
The biggest concern for me is that I have spent several years in the service industry and would never imagine making a customer feel as embarrassed or uncomfortable about their means of payment as she has. She treated us like we were not worthy of eating in your establishment, and when confronted, became hyper-defensive and downright abrasive. Although I understand she may not believe she was in the wrong, we perceived her to be rude, judgmental and impolite and in the service industry, perception is key.
I hope you are able to take my feedback and coach your manager to be more customer-oriented or to make any necessary changes. Until then, I will not dine in your establishment and will definitely not recommend this restaurant to any friend or person who asks.