First of all my daughter moved to Virginia from Ohio. My wife and I still live in Ohio. When she met the man of her dreams and got engaged we drove to Virginia to go wedding dress shopping. Went to Jingles and they were very nice at first. My daughter found the perfect dress ($2,500.00). A little more than I wanted to spend, but , after going to two other dress shops, it was the one. The problems started after we paid for half of the dress as a down payment then my wife and I returned to Ohio. My daughter returned to Jingles (2 1/2 hour drive) for her fitting. My daughter wears a size 10 dress and Jingles said they measures her as a size 16. Being by herself she questioned them and and they said wedding dresses run small. They ordered her the size 16. The dress came in and we returned to Virginia for the fitting, The dress was entirely too big for her. They had to take in 6inched off of the top and 3 inches off of the waist. Again the dress was too bug from the beginning. I complained at the time and was told that the alterations would correct the problems. We did not return to Virginia until before the wedding and upon seeing the dress I was heartbroken. Jingles alterations were terrible. The dress had crystals, pearls, and lace from the waist up and they were missing on the sides of the dress, Some of the lace was loose without the crystals and pearls on it and there were many loose threads sticking out. I complained through the Better Business Bureau but only got rude remarks that it was my daughters fault for not complaining at the time of picking up the dress, They asked why we did not return the dress before the wedding for further alterations ( another $300.00), Again 2 1/2 hour drive, and we had many other thing to prepare before the wedding. It was their responsibility as professionals to make the dress right the first time. I asked for at least the $$300.00 alteration fee and for them to send me the materials they took off of the dress back since the did such a terrible job so I could have the dress fixed before a reception we had in Ohio. I got neither the money not the materials. I even talked to Ellen the owner on the phone and she was very rude then as well, If you insist on a dress from Jingles, take control of what they order and don't let them rip you off as they did me. Next visit to Virginia I do plan on a trip to Jingles to complain again in person.