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Jim's Auto Ctr - Milwaukee, WI - Reviews page 1 - Judysbook

Jim's Auto Ctr

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4264 S Packard Ave
Milwaukee, WI 53235
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(414) 482-4950
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Auto Repair & Service

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Automotive

Reviews

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( 7 )

Best

Milwaukee Auto Works is newer - since 2011. I've had several repairs there since then and I am very pleased. Nick is very correct and honest. I recommend this auto repair shop co...

Worst

Same situation over and over again. My vechile sat on the lot for 2 months plus, almost every time I call I would have to let the phone ring for 3-4 minutes only to hear it will b...

Milwaukee Auto Works 2/7/2012

Milwaukee Auto Works is newer - since 2011. I've had several repairs there since then and I am very pleased. Nick is very correct and honest. I recommend this auto repair shop coz the prices are really fair and you get quality service for that. more

BEWARE PLEASE BEWARE!!! 8/7/2011

Same situation over and over again. My vechile sat on the lot for 2 months plus, almost every time I call I would have to let the phone ring for 3-4 minutes only to hear it will be done on Wednsday, when Wednesday came and I finally got an answer on the phone then I hear it will be done on Friday. This went on for 6 weeks. Either the part didn't come in or we found another issue we have to fix. One day after calling the shop 10 plus times without an answer I showed up there to pick up my vechile on the day it was promised to me 8th time. Jim insulated me and yelled at me in front of customers waiting for their vechiles, then called the cops on me, all I was doing was asking questons on what was taking so long and why all the promise dates to deliver. Apparently he did not want to talk in a professional manner, he felt the need to show off in front of the poor customers that he has left. I left in tears never in my life feeling so humilated. Finally when I pick up the vechile it has almost 1,800 miles more on the odometer then when I dropped it off. I have documantion showing what was on the odometer when Jim received it. Not to mention my car was covered in dog hair in the back seat and I don't even own a dog and my interior in the front was filthy. O'yes I would also like to mention the dents received on my vechile ""either from someones personel use without permission or from just sitting on his lot"" I don't know. Now every time I approach my driver door I get to look at a 6 inch crease that reminds me of the Hell I went through with this shop. Never in 40 years have I had such a bad experience with a business. PLEASE, PLEASE, save your self the stress and trouble and go else where. MOST IMPORTANT JIM'S AUTO CENTER HAS 11 JUDGEMENTS AGAINST THEM. Even if you were to file a claim you will be at the bottom of a very long list.\r www.wicourts.gov\r Click on Case Search\r Circuit Court Acess\r I Agree\r Enter Jim's Auto Center in Business Name\r more

Unfortunate turn of events 3/3/2011

My husband and I had been taking our car to Jim's for a couple of years and always received adequate service. We were never totally happy, but what can you do? We chose them for convenience and not having to find another mechanic. A tenuous reason in my book. So, after my last experience it is very easy to walk away with my middle finger standing proud. I brought the car in with the brake and abs lights on and asked Nick to have a look at the brakes, which they had installed. The next day I get a call that nothing is wrong with the brakes but they did fix the sway bar links and added gear lube to the transmission at a cost of about $300. Um, they never called to ask if these repairs were alright with me and when I drove the car away the brake and abs lights came on. After some thinking I called and let Nick know this wasn't right and it was agreed that I would come down for a refund. When I got there I was greeted by an inflamed Jim who immediately set in yelling at me. Apparently, Nick told him I was getting my lawyer involved and was planning to sue them. I am not a complicated person and have never threatened to sue people. Besides, I saw this as a matter I would take care of myself. All I expected from this business was decent customer service and consideration. In reality I HAD decided to negotiate a fair refund reflective of their work and my lack of authorization. However, ALL repairs over $50 have to be authorized by the customer over the phone or in writing before proceeding or you pay nothing. I gladly took all of my money back after Jim's aggressive display of insults. Thank you Jim's Auto for empowering me to be better informed of consumer protection rights. Good bye. more

Facebook Discussion on Jim's Auto. Not one positive comment 3/2/2011

Just so happend there was a discussion on car repair and Jim's Auto came up on Facbook. Took the liberty to copy the posts (left their names out for anonymity reasons). Actually had my car there yesterday and put my two cents in. \r \r Below are the posts for your review.\r \r 3/2/11\r \r 1 - Don't go to Jim's in ST Francis Very bad reviews & they have kids that work there that are not certified mechanics. My son's friends know people that work there & Jim is an ass. I go & would recommend to you... Cudahy service center on Pennsylvania Just before Grange. Very honest, & the owner is Mark Hurley a uncle to Jenny. Iv'e only had good luck with them & i know he's never ripped me off.\r \r 2 - No Amy, Jim at Jim's Auto is not an Ass. They try hard to please everyone - unorganized? Maybe but I wouldn't say he's Ass.\r \r 3 - Any where but Jim's auto in SF, tried to save some money there a few years back, should of taken it to the dealer. They really messed up my Jeep, never been the same... TOP Tech on 5th n College is said to be fair and honest, and isn't it a shame that's generally the exception not the rule...\r \r 4 - Had my car there yesterday and all I was told by Nick was a bunch of bull to cover up their incompetence. Not worth going in to but it is so obvoius when your being lied it's insulting. Bottom line is I won't be back. \r \r Honesty goes a long way and now look at the reputation their giving this small community. They won't be in business long if they continue doing business as is.\r \r \r more

Same story as Djones 7/26/2009

Like many others have written in their reviews, I really don't believe these guys deserve the ""One Star Rating"" I gave them, but I had to enter something... I had almost the exact same experience. My car died at a SuperAmerica on a Friday and I couldn't roll up the windows or lock it --alternator died (I hid the key on the passenger floor). I called at noon (""Not here, yet"" I was told) and then at 4:30 (""No. I don't know why we don't have it, but the towing service said it will be here soon"".) I drove down to their place at 5:10 in my wife's car and it was locked up and empty. They promised me they would call me and let me know what was gong on... Knowing the extremely bad security conditions, I went and got it myself. Did the work myself and fixed it. I was going to go down and harrass them about this, but they are not worth my time. They shouldn't be worth yours, either. Cons: There is not enough space here to even begin. more

worst repair that never happened 7/3/2009

I would give 0 stars if I could, they owe me some stars! My car broke down on the way to summerfest last Sunday. I called Jim's Monday morning around 10:30, they offered to pick up my keys and tow it. After 6 hours of waiting and being told they were on there way still nothing. I get home from work and still nothing, so I decide to walk the keys down. When I get there the guy says they came to the door and no one answered which was impossible, he said they were going to tow it without a key and he would look at it in the morning. I left reassured, but questioning my decision to go with Jims. My wife on her way home from school at 10pm see’s that our car is still on the side of the road! So I had to have it towed to my house to avoid the city of Milwaukee towing it, luckily I had a spare key. My wife called Jeff’s automotive on Nicholson in Cudahy; they had it picked up in 20 mins. In the end Jim’s only had excuses and no sense of responsibility which is a terrible way to do business. Never. Again. Cons: not trustworthy and have no customer service skills more

Don't take your car here 5/28/2008

This place deserves zero stars. It took them a day and a half to do 20 minutes of work. Had to call them 5 times just to get an update of what was going on with my car. Didn't provide an estimate right away. They don't seem to to know what the hell they're doing or how to run a business. You're better off at a big-name mechanic shop. You might pay more, but it won't take them nearly 2 days to replace one simple part. more

Not trustworthy. 2/27/2008

We took our car there for a simple oil leak. We got it back the next day and it was smoking under the engine and the smell through the vents was terrible. We took it back, they said they fixed it, and when we left there to drive it to work, it broke down before we even got there. (This car has NEVER broken down on us, I don't know if it was just coincidence or what). They came to tow it back and later that day said they looked at it and it wouldn't die for them and they didn't know what was wrong. \r Two days later, it broke down again. They came to tow it again (so this is the FOURTH time we've been there). They found that when they replaced whatever they replaced for the oil leak the FIRST time, the mechanic ""must have accidentally"" cracked the piece, so they began re-repairing what we brought it there for in the first place. I called before they closed again to see if they figured out why it was dying and the owner said no. I asked if they could keep it overnight and try to figure it out the next day to which they redily agreed. \r So, the next day, we called every two hours to see if they figured it out (because they never seemed to call us when they found something out) and they told us it was running fine for them, they drove it on the freeway and in the city, and it was fine. So, that night, we said we'd pick it up and they were going to leave the key in the car so we could pick it up after they closed. Now, the night before, it had snowed. We got there, and the key wasn't anywhere. Also, the car had snow all over it and there were no tire tracks behind the car in the snow from the night before. So, when they said they drove it all day, they lied because the car hadn't been moved at least since the night before. \r We were so upset, we asked him to pay half the price of the rental car we had to get, which he did, and we're never going there again. We took the car somewhere else and in less than twenty minutes, they figured out what was wrong with the car. Cons: They lied about work they said they did. more
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