I was not happy with my experience with this company. After being promised the moon and back in terms of service and satisfaction, I was left with an empty wallet and severe disappointment.
On the day of service they came 20 minutes late. The company didn't finish what they had originally promised, delaying completion of services until a follow up appointment.
I then got a call at 6:30 in the morning the day before they were supposed to come back telling me that they had a personnel issue and could no longer come back. I rather stupidly paid the full amount upfront because the owner needed cash for supplies (wouldn't ask his workers for cash, instead asked me) and was left with an unfinished job.
I understand that things happen. However, I don't believe that it is my responsibility as a paying customer to be affected by problems within the business. If services are promised and aren't fully delivered, yet the full price is already paid, I get burnt. The sheer lack of effort on the company's behalf to make the situation right was appaling.
Overall, I felt like my good faith and trust were abused in my first interaction with this company and a cleaning service. My efforts to start a good, lasting working relationship were ignored as my job and my house was tossed aside in favor of older clients. I wouldn't recommend this company in the future. Or simply be a hardass from the start, so that your good intentions won't be abused.
Pros: Efficient, did an okay overall job, workers were personable
Cons: Didn't uphold their guarentee, arrived late, didn't complete the job, cancelled followup