I just walked out of here with 61 bucks less than what I had for no reason. This is the first time they charge me so much and I can do a much better job myself in less than 45 minutes. I cannot believe I was charged 54 bucks for something I am charged 38 bucks for all the time, a wash, cut and dry, b/c of my so called length which is much shorter than when I paid and pay 38 dollars. My hair looks like it was cut with blunt scissors, but mind you, they used a machine trimmer, HORRIBLE. I am mortified and very upset that I decided to let these people take my hair into their hands today. I will never give them my business again. The lady at the register was very rude, and I had to pay the money and walk out of there in dismay. Because for that price I could have gone to Allure Day Spa and paid the same price for a much better, job!!!. The manager's name is JACKIE BENEJAN!!! I just called to the 23rd street location and let them know I will be speaking to the manager for the over charge. And today is supposed to start at 22 dollars, please explain to me, how in the world did they hike that up to 54 bucks, at my length, long, but not longer than the charge of 38 bucks, they jerked me, and I will never go back, I hope these reviews count for something. I'm very unsatisfied and horrified at the service, and will never ever walk into that salon not even to buy REDKEN products at their discounted price!!!!!!, THEY SUCKKKKKKK, and they need new stylists who can do great hair for less than 45 minutes to do hair that I can do soooooooooo much better, I should have just gone down to my gym and worked wonders with three brushes and my BIOSILK!, 30 minutes and free. Even their drying technique sucked, you do not dry the hairshaft up, you are supposed to dry down to smooth the cuticle, helllllllllllloooooooo, my hair was all over the salon, what a mess, I wish I had more than 2000 characters to continue to complain.