So I don't typically do this, but if no one has told you guys... I feel I should.
Really nice people at your salon, everyone was friendly... Your front desk people could be a little more friendly and upbeat, but besides that, really nice people.
Here is what I would reccomend to the owner, so everyone in the future can have a pleasant experience;
Update, update, update.... I feel like I've been thrown back 20 years when I walk in. Plastic covered couches? Really? Doesn't scream comfort to me.
Clean up. You have junk in every corner. Just get rid of it.
Front desk.... Please call me back when I leave a message. At least within 24 hours, if not after the weekend if that's the case. You're losing easy business by not calling me back... Makes no sense.
Fill your shelves with hair products, or get rid of them. It just looks weird when some are there and some are not... Unfinished.
Be professional. Period.
Appreciate us. We are your clients. You are here for us, not the other way around. Make me feel that.
Get change. Seriously.
Do not, I repeat, DO NOT argue in front of clients. I've seen it right in front of me. It's awkward.... I want to be relaxed,Not thrown in an awkward situation while I'm relaxing at the spa.
If you're going to post reviews about yourself, try not using so many exclamation points. It's obvious.
Listen, you have a great group... Give them a wonderful place to work and they will be happier.... Happier always equals more profitable. Make them excited again.... And hire a decorator. ASAP.