These people are ridiculous. For the longest time, they couldn't even take a payment over the phone, we had to mail a check in. They don't do bi-weekly payments, (which my prior mortgage company did) they don't take partial payments. (Again, my prior mortgage company did) Now that I'm trying to get caught up on my payment which I missed last month, (due to a low commission check) they will not take my payment over the phone, unless I pay both last month, and this month at the same time. I explained to them that I will pay this month in 7 more days, she stated, that I would have to wait until I could pay both payments over the phone. It's ludicrous, a waste of my time, and every time I call them, its something else. Always a major inconvenience with these people. As soon as I get my credit situated, I plan to refinance with another Mortgage company that can help me on MY terms, not theirs. Sad thing is, my previous mortgage was a much better mortgage company to deal with, and I only left them to get a 1% lower APR with James B Nutter, and it was NOT worth it. Lesson learned. Keep looking, don't waste your time with these people.
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