For the past three weeks I have been trying to book an appointment for a group mani/ pedi at Dessange prior to a friend's wedding. My friend left a deposit for the day, but I was in charge of confirming the time/ date and arranging the details. I've left a voicemail message, left more than 5 messages with the salon staff and sent an email to the owner with details about the event and a spreadsheet outlining specifically what people wanted. Needless to say, no one ever got back to me and when I finally was able to reach someone 2 weeks before the wedding, she was unable to accommodate us.
Although I would love to be able to go to the spa to give a more unbiased opinion of the services, first impression is what counts. Not only are they doing a disservice to their business by their terrible customer service, but they are clearly showing a lack of attention to detail and attentivenes. Considering that the best salons have great customer service, an attentive environment, attention to detail in their services and are professional, I would be wary about making an appointment here.
Two thumbs down for the unacceptable customer service and disorganization in general. I'll let others speak to the services if they were able to make an appointment.
Update: They cancelled the hairdresser for my friend's wedding because the woman didn't realize it was father's day. Seriously? Come on people. Father's Day isn't something that changes last minute. I can't even imagine how someone can call the bride 2 1/2 weeks before the wedding and say "whoops, we didn't realize your wedding fell on Father's Day". Over it.