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Jacksonville Pet Crematory - Jacksonville, FL - Reviews page 1 - Judysbook

Jacksonville Pet Crematory

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6234 Saint Augustine Rd
Jacksonville, FL 32217
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(904) 731-3868
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Reviews

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Best

This service was prepaid and was supposed to take 4 to 5 days and it took 8 days. Other then that I am very satisfied with the services they provided, I recommend it.

Worst

We were out of town when out family pet of 19 years passed away- The kids took her at 6:00 on a Friday night and when we got home Monday morning we called them- Jim was not at all...

Editorial review from Citysearch 2/17/2014

Would not recommend this place - go elsewhere! The owner is crass and shows no compassion. It took about 2 weeks to get my pet back, after multiple calls/messages. The owner was very defensive and would not offer any explanation except he was ""in the hospital."" It is odd for a business not to contact customers if there is expected to be a delay, but this is not a normal business. I later found out that during the time I was expecting my pet to be returned, the owner was still making pick ups from vets - so was not limited in performing work, but just chose not to respond.\r \r There is no guarantee with this place you are getting a private cremation, or even your pet back. I have heard stories from other former customers about threats being made that their pet was not actually returned in the cremains, and that there were other shady goings on. more

I recommend their service 12/12/2011

This service was prepaid and was supposed to take 4 to 5 days and it took 8 days. Other then that I am very satisfied with the services they provided, I recommend it. more

Do not trust them with your pet 10/6/2011

We were out of town when out family pet of 19 years passed away- The kids took her at 6:00 on a Friday night and when we got home Monday morning we called them- Jim was not at all concerned about our feelings of our family pet- He was very sarcastic and not polite. We told him that we would like to take her body back to her vet of 19 years and let them handle the cremation. He then proceeds to tell us that we would owe him $72.00 - $40.00 for after hours when they advertise 24 hours and the kids brought her to him- and then $10.00 per day storage and we would have to bring cash only- I questioned him about the charge since the kids did not sign anything nor was there a sign up stating these charges. When I questioned him about it he told me to leave and I had to call the police- I still had to pay the $72.00 but it took the police getting involved before he would give us her remains- I would avoid this place- more

Not 24 hours as advertised/ Never got contacted 12/31/2010

Echo had run outside only to be killed by neighboring dogs. what appealed to me about the Jacksonville Pet Crematory was the 24/7 claim. They did not answer last night or this morning nor did they respond to their contact us section. I was so put off by this. Echo didn't decide on when she was going to die, I would never use them. more

Worst place to have your pets be creamated at-No Compassion-Not Christ Like!!!!!! 5/6/2008

My beautiful Golden Retriever died of cancer. We tried everything to keep her alive that was in her best interest but that wasn't enough. We had spent thousands of dollars on tests and Chemo treatments and medication but when the seizures came everyday several times a day we knew there was nothing more we could do. God had another plan for her with him. Under the direction of one of the greatest set of vets at Clay County Human Society, we had her put to sleep there agt there office. As anyone who ever has had animals, they are your family and should be treated as such. This was and is my first love that I have ever had to watch die slowly of such a terrible disease. Well, when I called to speak to this Pet Crematory the owner Jim spoke with me and was very crass and I felt so unkind and I just asked him how the process worked and when I would receive our beautiful girl back and how would we know it was her and where could I locate some reviews about their company so that I may have some peace that I was in fact doing the right thing and that I had left her in the right hands. Jim was extremely rude and as I said very crass and so about himself. I did not accuse him of anything, I just asked him those questions and he stated to me that those were not normal questions. He told me that I was lucky that Clay County wasn't using the South Miami companies they had used before his company, which took them weeks to get back the cremanes and theirs didn't (I am just getting her back tomorrow and it has been several weeks,so that was a lie on his part!) Also, that they were taken away from these Miami companies in semi trucks and burned up in some container down there and then brought back and his guys were professionally dressed, maybe so, I don't know because I had not seen the men that came to pick up our baby and hoped not to as I had a hard time leaving her lay there to wait for the vet to pick her up off me to get her in the back for these ""men"" Not Nice! Pros: Nothing good about them or their company Cons: Seriously, nothing. I still am not sure I got ""my baby back"" more
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  • Neighborhoods:

    Southeast, Lakewood

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