I recently relocated from Houston, TX to San Diego, CA for work in sales - upon putting my home on the market I needed to replace the entire house with new carpet. Purchased the carpet in middle of June, with promise it would be installed the following week on Thursday - got a frantic message from the sale lady saying the carpet was backordered, normal sales process and would I switch to another type of the same color, same price - I agreed, signed the forms and was promised a delivery would not be affected.....well Thursday came and went, and no install - I call Jack's 290 location and they are shocked, the sale lady Jenny Dawson left town for a family emergency and Frank (GM I guess, that was a struggle finding a decision maker) and Christine Damato (spelling?) said they would check in on it and they confirmed it would be done that Satuday.....well that day came and went and another promise undelievered by Jack's Carpet 290 location. Needless to say all of the delays, kept me from having another subcontracter finish baseboard and touch up paint work - all in all a 4.5 week delay in putting the house on the market which is disappointing to say the least. Worst part is it is October 1st and no one has returned any of my calls, Christine quit calling me back after she admitted to me they have had a rash of bad customer service and they were working to correct - she had my contact informatoin and said Kurt Sizemore (spelling) would call me back.....NOTHING - I called Jenny Dawson, who relocated as is no longer working for Jack's Carpet, she said call Shirley - Shirley was standoffish at first but in the end helpful, she put a note on Kurt's desk Tuesday of this week (today is Saturday) and gave me his office number....nothing from Kurt so I am not surprised by BigJKD's response above.....when you obviously have a terrible customer service attitude from the top to the bottom it shines through. I have welcomed, even encouraged them to speak to me as I too am in sales, with customer service like this I wouldn't expect to be in business long. DO NOT BUY ANYTHING FROM THIS COMPANY, you will be severly disappointed regardless of price, SERVICE apparantly is a lot art and maybe one that Jack's has never had although I doubt Jack Sr. started a company with customer displeasure in mind. In my opinion this company doesn't even rate one star.....BUYER BEWARE!!