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Jack's Carpet Northwest - Houston, TX - Reviews page 1 - Judysbook

Jack's Carpet Northwest

5060 Fm 1960 W
Houston, TX 77069
(888) 237-1742
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Home & Garden , Floors


Jack's Carpet Northwest - Houston, TX
Jack's Carpet Northwest - Houston, TX


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It seems that this place might be hit or miss by all the reviews I see, but I had a great experience, and thats all I can speak of. They were very attentive and nice. The couple o...


I recently relocated from Houston, TX to San Diego, CA for work in sales - upon putting my home on the market I needed to replace the entire house with new carpet. Purchased the ...

Editorial review from Citysearch 2/19/2013

Bought laminate flooring from a big box store, but the product was back-ordered, we needed to move in our house quickly, went to jacks carpet just recently and talk to Frank he gave us advice and made color suggestions that flowed better with our furniture and paint, our floor was delivered and installed a week ago; looks awesome the color is great.\r \r Thank you for making this a painless purchase.\r \r Brenda W. more

Editorial review from Citysearch 2/16/2013

I recently had my carpet install by this company, I had done business with them in the past ( Katy store ) did not have any problems, this time I needed more carpet for my rental home, read about the bankruptcy decided to give them a change, because i was told it was a reorganization, well let me tell you they delivered even quicker than the first time.\r Give these people a chance; all companies go through problems carpet was installed quickly and the guys were very nice and professional. more

Editorial review from Citysearch 2/15/2013

I was very pleased with Jack's Carpet! The salesmen and installers were awesome and delivered my flooring as promised!! I would recommend Jack's to everybody!!! more

Editorial review from Citysearch 8/1/2012

We hired Jack""s carpet (Jerry...don't believe a word he says) to provide and lay tile at my 80 year old parents new home. Jerry assured us he could have the tile within two days maximum and that the tile would be laid the following Monday. We are now two days past the time the tile was to be laid and Jerry says he doesn't know when the tile will be in and that ""Jack"" is involved and working it himself. Our entire move in schedule for my parents was built around the tile going in two days ago. Don't believe a word they say.... more

I had a great experience 2/29/2012

It seems that this place might be hit or miss by all the reviews I see, but I had a great experience, and thats all I can speak of. They were very attentive and nice. The couple of times I went in they remembered who I was and remembered what we had talked about. It was installed quickly and effortlessly. I'm totally glad I went to them for my carpeting. It's super nice! more

great 12/28/2011

great and great more

great place 12/28/2011

great and great more


I recently relocated from Houston, TX to San Diego, CA for work in sales - upon putting my home on the market I needed to replace the entire house with new carpet. Purchased the carpet in middle of June, with promise it would be installed the following week on Thursday - got a frantic message from the sale lady saying the carpet was backordered, normal sales process and would I switch to another type of the same color, same price - I agreed, signed the forms and was promised a delivery would not be affected.....well Thursday came and went, and no install - I call Jack's 290 location and they are shocked, the sale lady Jenny Dawson left town for a family emergency and Frank (GM I guess, that was a struggle finding a decision maker) and Christine Damato (spelling?) said they would check in on it and they confirmed it would be done that Satuday.....well that day came and went and another promise undelievered by Jack's Carpet 290 location. Needless to say all of the delays, kept me from having another subcontracter finish baseboard and touch up paint work - all in all a 4.5 week delay in putting the house on the market which is disappointing to say the least. Worst part is it is October 1st and no one has returned any of my calls, Christine quit calling me back after she admitted to me they have had a rash of bad customer service and they were working to correct - she had my contact informatoin and said Kurt Sizemore (spelling) would call me back.....NOTHING - I called Jenny Dawson, who relocated as is no longer working for Jack's Carpet, she said call Shirley - Shirley was standoffish at first but in the end helpful, she put a note on Kurt's desk Tuesday of this week (today is Saturday) and gave me his office number....nothing from Kurt so I am not surprised by BigJKD's response above.....when you obviously have a terrible customer service attitude from the top to the bottom it shines through. I have welcomed, even encouraged them to speak to me as I too am in sales, with customer service like this I wouldn't expect to be in business long. DO NOT BUY ANYTHING FROM THIS COMPANY, you will be severly disappointed regardless of price, SERVICE apparantly is a lot art and maybe one that Jack's has never had although I doubt Jack Sr. started a company with customer displeasure in mind. In my opinion this company doesn't even rate one star.....BUYER BEWARE!! more

Great staff 9/2/2011

Service is good and the staff is attentive. more


I went to the Jack's Carpets in Copperfield for flooring. I am having new furniture delivered on Monday and wanted the flooring installed before then. I bought and paid for flooring on the promise that it would be installed Friday July 22, 2011. I scheduled a vacation day off from work around their promise. On Thursday, July 21, at aproximately 3:56 PM I got a confirmation phone call stating that they would be there in the morning. 9 AM Friday July 22 I get a phone call from a guy named Norman who says that they only have one crew who knows how to do the type of flooring I bought. He said that they had a ""bigger"" job in Conroe that the were going to do and my job would ""just"" have to wait until Monday. When I voiced my complaint he said that the installation department didnt get the install order until the day of the install and so they had no way of knowing they had two jobs like this. I said that wasn't a good way to do things and he said ""I know it's a bad system but its the way we do things"".?????? At this point I was very upset. I went to the store to get a refund and they tell me that refunds have to be done ""offsite"". I got the number to Kurt who was supposed to be able to help me with my refund. He only made me more angry. I lost a week's time of trying to find a good contractor to have this install done based on their promise. I lost $600 worth of vacation time around thier promise. The really bad thing was, when I got out of their store, I went one block away, got a very similar style and quality product for less than half of what they charged me and done THE SAME DAY which they couldnt do and told me no one could. more

Terrible Customer Service and Installation 6/3/2010

Installers were totally unprofessional and messy, additionally, they kept dropping their tools on my wood floors even after I asked them to be careful. Did not clean up and on top of everything else cut the wires to my alarm system so it costed me $150 to repair and just out of common decency they would not even refund half to me, I will never use them again. The Warehouse is totally unprofessional. I wish I had gone with Carpet Giant. more

RE: Carpet is questionable 2/15/2010

Listen, do you actually think that we would put human feces on to your carpet, lol that is ubsurd, now it might have been a bit of mud, because customers will refuse that they hold off while its raining and still want them to come out. There not idiots here. Pros: Very Professional People Cons: People actually thinks we put human feces on your carpet, ok more

Great Service 7/8/2009

we saw Jack's carpet on television saying buy today install tomorrow. After being told by Home depot and Lowe's it would be 7 days until they could install my carpet we were sceptical on next day installation from Jack's Carpet. We went to the Copperfield location met a very nice salesman and he assured us buy today install tomorrow. we purchased carpet for our living room and family room to be installed the next day. The next day they showed up and installed by carpet!!! You can believe what you see on TV. Thanks Jack's Carpet my house looks beautiful. Pros: Installed next day carpet more

Carpet is questionable 4/17/2008

Very expensive carpet, and not installed with the proper corn cob pipe tools. It looks nice, but the quality of service after the sale is terrible. What can I say, there were also human feces on the carpet, that had been smashed into the fiber - had to scrape it off with a plastic spoon type thing. I would not go here, unless you feel like having nasty dirty carpet installed. Pros: Great Parking Cons: Feces on the product more

AVOID, unless you have money to burn, or pay for Jacks yacht. 3/4/2008

Avoid Jacks Carpet store at all costs. They are very polite when placing your order and taking your money, however buyer beware, if you are unhappy in anyway do not expect to receive a phone call back or resolution to the problem. I thought that paying top dollars meant that I would get top class product and service, instead I got inferior product / service. Jack's is a store where money is way more important than having a good reputation. There idea of solving the issue was for us to pay for the job to be done a second time - properly of course, for a mere $8K. Cons: This company will not accept complaints. more
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