This business, if you want to call it that is the most irresponsible towing service in all Hampton Roads. I had my vehicle that was in an accident towed by Jack's Towing. Upon my arrival to recover my personal belongings, I had noticed all the belongings in my trunk scattered about and my spare tire missing. I informed the office and they had no explanation. Assuming it was an unfortunate loss, I accepted what had happened. Until I noticed 4 spare tires (mine included) leaning against the fence next to another vehicle with no wheels. I again informed the office that I wanted to speak with the supervisor. When the supervisor arrived he stated he instructed his employee's to remove the spare tires to use on the vehicle with none. I mentioned that I was not informed and I explained ALL belongings in any vehicles on the lot are property of the owners and removing anything from these cars without informing the owners and getting their consent is in fact stealing personal property. He said they do this all the time and it was going to be put back. He then finalized with ""No harm, No foul"" I never received an apology. Now a spare tire is nothing, but that's not the point, it could have been anything. Maybe next time it's a radio, or hey...even a motor. Why not? No harm, No foul is all you will get. This business has no respect for people's property that they are suppose to be responsible for. Do not use this service, they are very unprofessional and irresponsible!!!
Pros: can be no pros when involved with this kind of unprofessional
Cons: Loss of personal belongings, no respect for your property, no respect for your business