This was the third time we went for food. Again, the customer service was horrible, long wait. Finally, we decided to go drive-thru with our receipt to claim our food. Not only are they always short staffed, the professionalism is lacking. Employees can't seem to communicate in English, and if they do, they call us ""Yeah, man"", or throw hands up ""C'mon man!"" The other issue we noticed is the problem with their building. One time we noticed the ceiling insulation fell in the dining room. This time, the dining room is flooded after the rain. If the store is badly managed, God knows how clean the kitchen is. We'll never go back again.