JC Penney

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220 Golf Mill Ctr (at GOLF MILL S/C)
Niles, IL 60714

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(847) 299-8888
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JC Penney - Niles, IL
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When I went to order my glasses, I was rushed like the world would end in 35 minutes when the optical service closed. I was told I'd have no time to look at additional frames be...

Waiting too long and poor customer service 3/25/2010

When I went to order my glasses, I was rushed like the world would end in 35 minutes when the optical service closed. I was told I'd have no time to look at additional frames because of the closing time. I only needed a few minutes to do so and it was rude to rush me out of there when they were supposed to have been open for business. There would have been ample time after the transaction and before closing for this to take place. I understand people want to go home...but there's no excuse for the rush job! The price was pretty reasonable but I am told that the glasses will take a lot more time than promised--No one called to tell me, I had to call and find out my status. Ppoor, rude serive...I just hope my glasses turn out well. Pros: reasonable price Cons: bad service more
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Backlog hell! 7/22/2008

I ordered a pair of glasses at the Optical Department at JC Penney in the Golf Mill Center. It has been over a month since I ordered them. I'm so frustrated. I've been told the optical orders are backlogged. I sent an email to Customer Service and got a phone call that ended up telling me that my glasses should be ready on Tuesday. That was yesterday. (I guess if there's no sign of my order by Saturday...I'll drive out there and get a refund.) I was also told not to call them..they will call me. I can't believe how long this is taking. If I get a refund, I'll have to wait even longer with the new place I go to. I'm losing sleep. I'm so sad. Thanks for listening. Sigh... Pros: ? Cons: It takes forever to get your order. more
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JCP Custom Decorating: Come home to a style all your own.

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  • Make an appointment today for your free in-home consultation! Whether you're looking to add custom window treatments or to update your entire room, we have everything you need. Simply make an appointment for a complimentary consultation, and one of our Decorator Consultants will visit you in the convenience of your home. Make your dream home a reality. Our full range of services include: draperies, valances, mini blinds, wood blinds, cornices, pillows, window seats, shutters, vertical blinds, cellular shades, bedspreads, table rounds and area rugs. We'll take all the measurements and implement the design with professional installation. View an array of JCPenney Custom Decorating examples. Add the finishing touches for a polished look. Coordinating pillows, a covered headboard, or cellular shades ? we'll help you make the perfect statement.

Additional information
  • Payments: Visa, Discover, Master Card, American Express
  • Neighborhoods: Niles
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