I recently had a bad experience at J Lounge so I decided to read its reviews to see if it was just me...and my gosh, I echo the reviews about bad service. The first 2 times we went on a Friday night, I thought it was such a great hang out spot and told everyone about it. The third time ruined it all. A cocktail server dropped a glass in the smoking patio, which my friends and I all saw, and I guess she never came back to clean it up, because later on that evening, a friend stepped in it unknowingly while standing around the heat lamp, and the glass cut her foot. After cleaning up in the bathroom, she notified the owner and Sommelier and the best they could do was offer a questionably genuine apology and 2 free drinks. That was unfortunate because anyone less forgiving than my friend might have taken legal action because a patron getting injured due to staff negligence is unacceptable. Knowing that, I would think the management staff would be more doting or apologize profusely or offer a free dinner or something. Not a chance. It was as if they didn't care if we ever came back. The Sommelier asked us to email him the incident for documentation purposes, and once that email was sent, there was no response or acknowledgement. I agree with the other reviewers that professionalism and customer service is highly lacking and if the business really wants to be successful, management needs to seriously consider dropping their arrogant attitudes and respect all paying customers. Might I also add that I overheard one of the management staff tell a patron who was waiting outside the business, on the sidewalk for the valet, to leave because he was standing there ""a little too long"". I don't know what kind of clientele they are trying to target, but if attorneys and highly successful downtowners are asked to leave, I question how long this place will last as a ""hotspot"". I thought I found a great place, but too bad, I will never go back there again.
Pros: Valet, Ambience, Nice Bartenders
Cons: Service, Music
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