All of you have had a customer or two like sbjella and cj45 who left the reviews above. Mrs. Bjella's problem was her husband, not the system installed by Island Security or the way she was talked to. A quote from the note she sent to Island Security. ""I am sorry to ask for the cancellation of our security system. I showed it to my husband and he refuses to use it. I even purchased the key remote controls to help make it easier. I feel the fight is futile"". This whole matter boils down to Mr. Bjellas not wanting to use the alarm properly. We never were abusive. The Bjella's just didn't want to pay what they owed. We have been in business for over 29 years, serving all of Western Washington. Some of our customers: The Seattle Seahawk Headquarters, The Seattle Sonics, many thousands of homes throughout western Washington, The Factoria Square Mall, The Monorail, The Met Grill, Elliots, McDonalds, Dairy Queen, Jack in the Box, Tony Maroni's Pizza, The City of Yarrow Point and the Snoqualmie Fire Department. Island Security is a great company; we truly care about our customers. A human being answers our phone 24 hours a day. The original owner is always available to talk to any customer and has been since the company was started in 1978. No other company can make this claim. As far as cj45's comments. We respond immediately to all alarms. We answer our phone promptly (call us and find out). We require an account number and a password when anyone calls in for info or to deal with an alarm. We use the same brand of top quality equipment as ADT: The Honeywell brand (previously Ademco), and we have since 1978. Check ADT's comments at superpages and then consider the fact that cj45 refers you to them as a good company. Island Security is a good company and does care very much. Thank you, We felt that we needed to clear the air on this. The Owner. By the way the Bjellas are still customers of ours.
Pros: We care, Our prices are fair and we have been in business since 1978. Original owner.