Interstate Interlock

I have had nothing but understanding and Help full people willing to accommodate me with my appointments, and they even helped me in getting my license back. They gave me all the proper information needed to get my license. While every body else gave me nothing but the run around. Of course I could understand them getting rude. When I first called I was so mad that I had to install the IID in my car and I was just rude and giving them a attitude and they instead treated me with good customer service and understood my frustration. I believe that if we get rude and mean with them I could understand them getting mad too, they are just doing their job. Its the court who ordered it and not them. It is our fault for getting a DUI in the 1st place. Cons: Friendly, and Helpfull more

This company thinks that they have some exclusive rights with the courts to install these devices. My husband chose another company just because they had newer equipment and were threatened with jail by the company's employees. I don't know why anyone would use them as there are so many nicer and more ethical companies out there. Cons: Rude, threatening, unethical more

This is my first time posting. Interstate Interlock. The rudest, most inept, condescending, vapid human beings you?ll deal with (at HQ) and the guy that installs the units in Milpitas is a THUG. I had this device in my car for THREE years and although I take full responsibility for my actions and why a judge ordered it there (I 100% deserved it), did SEVENTY DAYS of community service, paid my $75 per month to rent this thing I still was treated with absolutely no respect whatsoever after THEY made some incredible errors that cost me full days off of work towards the end. This woman at HQ named Jennifer refused to admit that they had sent me to Milpitas from SF mid-week days early by mistake and instead, with the most condescending, vapid, horrid tone imaginable advised me that I should begin to take responsibility for my actions. She also advised me "not to go home and get drunk over this". First of all, by speaking with this completely horrid human being after being a client for THREE years is, in itself is the very personification of "taking responsibility for my actions". Do you think you need to be abused, belittled and yelled at by the people you pay for their services? There is a lot more to this story but I digress. Suffice to say these people are completely miserable, overcharge you, fee you like mad at the end $50 to remove it (it takes no more than 2 minutes after you've paid $75 a month for years. I beg you to find an alternative for these people. If you do for some reason need to get one of these devices please do it ANYWHERE else. Unfortunately, I will never, ever forget this Jennifer woman (Satan) that works there and the incredibly ruthless, horrible things she said. I am certain that the ol "don?t go home and get drunk over this" is something she says to many of her frustrated customers. It?s a real gem Jennifer, think before you belittle people that have paid so very dearly through humility, much time, fortunes and many tears. more