I was blown away by service with Solana. First she wanted to give me a trim and it was in fact a trim that does what it is supposed to do -- make hair look healthier and update style, not drastically cut my hair so much that I feel I am seeing another person when I look in the mirror. This is a sensitive point that has caused me to go from stylist to stylist over the years until they take the words ""just a trim"" seriously. I have long hair and I like it. I always wanted to keep it long but stylists have been chopping it saying they'll only take off ""an inch."" I'd like to see their ruler. Not only did I get the cut I asked for and was listened to, I was given advice about how to cover the gray at home without having to come in every 5 weeks. This was unheard of. I have never been given specific DIY instructions. Solana even wrote down what to ask for at a beauty supply shop. The salon called a week later to see if I was still happy. I was. I am. I made an appointment to get color freshened up before I go back to coloring it myself. I have been looking for a convenient, unpretentious ""home"" for my hair in Austin for more than a decade. I have let my hair just grow and grow instead of submitting to the chain-saw scissor hair-cutters who seem to think they know what I want better than I do. One more thing. The stylist ""got"" the style I wanted and conversed with me whether bangs would look good on my face before cutting them. Rarely do I get this much back and forth. And the stylish did not suggest a new look as has happened at pricey, artsy salons, where you leave looking like art has been created on your head, not a style you could maintain daily much less live in.
Pros: Got appointment within a day. Great cut. Stylist listened. Gave DIY specs on at home coloring, convenient, parking, not rushed or loud place. Great scalp massage.
Cons: None, not even pressure to buy products.