This Company rocks! I have used Innovative for over three years now and can tell you nothing but great experiences that I have had with them each and every time! I found Innovative on the internet and checked out their website, Chad's face is on the front page describing him as the Outstanding Service Plumber! It was also neat to put a face to a voice when I called their office the first time. All of the office staff are online as well, displaying each persons department. It felt comforting to know that I was talking to a real person, not just an answering service. Very friendly group in the office too! To my surprise, Chad was the Plumber who was sent out to my home the very first time I called them for service. And this group must be some really good employers as well as I have been fortunate to have had Chad Reid as my service technician every time I called Innovative with a problem! He's always so curtious and helpful in answering any questions that I have. Always taking the time to explain to me exactly what he is going to do and asking me if i am ok with the price he gives me BEFORE he starts the job. There are no unexpected expenses or surprises at the end of the job like with some other service companies i have used before. I had the opportunity to attend a community function in downtown back when I first started using their services and noticed that they had a booth set up for a potty toss game that they were working for donations to a charitable orginization. It was then I met Glenn and Linda Smith, the owners of Innovative Plumbing Services. The sweetest couple I know! Both with a heat of gold! Providing outstanding customer service and also helping our community and donating their time! I give them 5 stars! Three thumbs up! And like I stated in the beginning, they ROCK!!!
Pros: Customer service, knowledge of problem solving, explanation and recommendations, competitive pricing, free estimates, timely, clean