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Innovative Audio - Sandy, UT - Reviews page 1 - Judysbook

Innovative Audio

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8600 South 700 East
Sandy, UT 84070
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(801) 566-7875
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Reviews

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Best

The first time I used Innovative, I'd had it with my car alarm. It kept draining my battery. In frustration, I pulled it out by its wires. They took us immediately and professiona...

Worst

I recently had a stereo system installed by this place. I dealt with an initially very friendly salesman named Rob. I bought a head unit, subwoofer and amplifier. The salesman tol...

Editorial review from Citysearch 1/25/2013

Great job guys thank you so much more

Editorial review from Citysearch 12/18/2012

Place is great! Went in for a holiday gift for myself and got all and more then i wanted. My custom box was built in just 3 days and at an affordable price. Friendly staff and awesome store. Funny thing too, when I went in to pick up my car Big Al from the jazz was in! Anyways, ive been a repeat customer for over a decade and would definitely recommend. more

Editorial review from Citysearch 11/2/2012

Dan rules- he has worked with me for years and has always treated me in the highest regards. I really thin he deserves a raise. Thanks again.\r more

Editorial review from Citysearch 10/29/2012

The service was timely and knowledgeable. They went the extra mile to make sure things were working to our satisfaction!\r more

Editorial review from Citysearch 10/24/2012

Salesman have great knowledge; lots of options & understand what I might need that I wasn't aware of.\r more

Editorial review from Citysearch 10/22/2012

Dan Morgan is the BEST! We give all our business to Innovative because of him :) Fast, friendly service :)\r more

Terrible service 3/16/2012

I recently had a stereo system installed by this place. I dealt with an initially very friendly salesman named Rob. I bought a head unit, subwoofer and amplifier. The salesman told me that they would mount my amp on the back seat. The salesman told me that they would run the RCA cables separate from the power cables back to the trunk. The salesman told me that they would put something on the bottom of the subwoofer to keep it from sliding around in my trunk. None of those things happened. Substandard in every way. Everything worked so I did not think too much of it but was a bit disappointed in what I got for my money. Later, when I started having trouble with the head unit, I called and was told that they would be able to swap it out in about an hour, just call and make an appointment. This sounded great until I called, made an appointment and showed up. When faced with actually having to do something to back their products up I was told that I would have to leave my car with them for ""a couple of days"" for them to troubleshoot the issue. Or they could take the head unit out and leave me without a stereo for at least 2 weeks. He was rude about it and offered no other options as he apparently just wanted me out of the store. None of this was acceptable. And when confronted with it, the salesman acted like I was being unreasonable for expecting them to keep their word. And as I walked out the door, the salesman was making snide comments about customers and warranties clearly aimed at me. Avoid! Or if you must use them, get EVERY detail in writing and get a signature on it. But really, don’t waste your time or money there are plenty of other worthy shops in the valley. more

Always great service 3/1/2010

The first time I used Innovative, I'd had it with my car alarm. It kept draining my battery. In frustration, I pulled it out by its wires. They took us immediately and professionally completed the ""repair"". \r \r Next, we had a new truck and had the dealer install a car alarm. What we didn't know is that the dealer used RC Willey for the install. After a while, the door locks wouldn't engage. It didn't take Innovative long to find that the initial install wasn't done very well and that our alarm was dangling by a wire. They fixed the problem the first time. Pros: The place to go when someone else messes up Cons: Sometimes a bit busy more

Horrible, avoid like the plague! 2/18/2010

Installed a remote start on my car, had a ton of issues and after about 8 return trips, finally got something that works ""alright"". For the full story, visit innovativecaraudiosucks(dot)(com) Yes, I registered the domain to share the horror story to try to help others avoid these guys. Pros: Tech seemed to really want to help Cons: Management only cares about the bottom line, not customers! more

never, ever, step foot into this place 6/19/2009

I went into this place in order to order a set of four jacks for a Bose car stereo/deck. They did not have it in stock, but said that they would order it in for me. It was a special order, so I pre-paid it. Over the next couple of months, the order never came in. They finally acknowledged that they couldn't get it. I finally asked them for a refund, but the owner of the store would not refund my money, stating that they ""did not refund on special order electronic parts."" This, despite that they could not get the part in. Pros: none, but the one tech that works there Cons: spent money, no item more

Some of the poorest service I have recieved in a very long time 7/7/2008

I had to bring back my car 4 times to correct problems that were not there when I brought my car in. First time there were stains on the floormat, seat and headrest, after that there were deep scratches, as if they used a screwdriver to open my dash. I thought I was out of the woods after they repaired these things (which they did, to their credit) but then my heating/cooling was not working any more. \r \r After speaking with the owner, he implied that his workers did nothing wrong and somehow I was expecting too much.\r \r If you value your time, STAY FAR AWAY FROM THESE FOLKS. They did EVENTUALLY fix things, but these were 100% avoidable and left me with a bad taste in my mouth. They really made me, the PAYING CUSTOMER, feel that I was the bad guy for pointing these things out, rather than trying to get my future business, which I was ready to give them.\r \r AVOID! Pros: Lots of flashy gear Cons: When things went wrong and I pointed it out, I was made out to be the bad guy more
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Additional information

  • Hours:

    Monday - Friday 9:30am - 6:30pm Saturday 10:00am - 6:00pm Sunday: Closed

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